Termination & Refund Policy

Effective Date: 3/28/25

At Awaken Your Purpose, I am committed to providing transformative coaching experiences. To maintain professionalism and fairness, the following Termination and Refund Policies apply to all coaching services, including hourly sessions and multi-month coaching packages.

1. Hourly Session-Based Coaching

Clients may cancel or reschedule with at least 24 hours' notice to avoid being charged for the session.
Late cancellations (within 24 hours) will be charged the full session fee.
No-shows (failure to attend without notice) are non-refundable.
- A "No-Show Appointment" occurs when a client fails to attend their scheduled coaching session without prior notice or arrives more than 10 minutes past the scheduled appointment time without communication (email/call/text). In such cases, the session will be considered forfeited, and refunds or rescheduling may not be available in accordance with the cancellation policy.
Pre-paid hourly sessions are non-refundable but may be rescheduled within 30 days of purchase.

2. Coaching Packages (3-Month & Other Multi-Session Packages)

Clients purchasing a coaching package commit to the full duration for optimal results.
Clients may request termination with a 72-hours (3 calendar days) written notice if they wish to discontinue coaching.
Refunds for package cancellations will be issued as follows:
- If termination occurs within the first 72-hours (3 calendar days) of the package start date, a partial refund will be granted based on unused sessions minus a 20% administrative fee.
- If termination occurs after 72-hours (3 calendar days), refunds will not be provided, but clients may apply remaining sessions as a credit toward future services (valid for 6 months).

3. Coach-Initiated Termination

I reserve the right to terminate coaching services under the following conditions:

Repeated Cancellations or No-Shows – If a client frequently cancels, reschedules, or does not show up for sessions, it disrupts the coaching process and prevents meaningful progress.
- A "No-Show Appointment" occurs when a client fails to attend their scheduled coaching session without prior notice or arrives more than 10 minutes past the scheduled appointment time without communication (email/call/text). In such cases, the session will be considered forfeited, and refunds or rescheduling may not be available in accordance with the cancellation policy.

Lack of Engagement or Commitment – Coaching is a collaborative effort. If a client is consistently unresponsive, unwilling to participate, or fails to implement action steps, coaching may not be beneficial.

Inappropriate, Disrespectful, or Unprofessional Behavior – Any form of harassment, offensive language, or disrespect toward the coach or other clients will result in immediate termination.

Coaching Needs Exceed My Scope of Practice – If it becomes evident that a client requires therapy, medical intervention, or legal/financial counseling beyond life coaching, I may refer them to a more appropriate professional and terminate the coaching relationship.

Violation of Agreement Terms – If a client fails to adhere to agreed-upon policies, payment terms, or ethical standards, I reserve the right to discontinue services.

Misrepresentation or Dishonesty – If a client provides false information or engages in deceptive practices that compromise the integrity of the coaching relationship, services may be terminated.

Threats to Personal Safety – If a client displays behavior that poses a risk to my safety or well-being, services will be immediately terminated, and necessary legal actions may be taken if required.

If I initiate termination, a prorated refund may be considered based on unused sessions, except in cases involving misconduct or policy violations.

4. Payment & Refund Processing

All payments are due at the time of booking.
Refunds (if applicable) will be processed within 7-10 business days to the original payment method.
No refunds will be issued for completed sessions, late cancellations, or no-shows.
- A "No-Show Appointment" occurs when a client fails to attend their scheduled coaching session without prior notice or arrives more than 10 minutes past the scheduled appointment time without communication (email/call/text). In such cases, the session will be considered forfeited, and refunds or rescheduling may not be available in accordance with the cancellation policy.

5. Exceptions & Special Circumstances

I understand that life happens. If you experience an unforeseen emergency, please reach out, and I will do my best to accommodate reasonable rescheduling or credits on a case-by-case basis.

By purchasing any coaching service, you acknowledge and agree to these terms. If you have questions, please contact me before booking: rj@awakenyourpurposetoday.com